Something not working? Start here.
Most problems come down to three things: the tab was shared without its audio, the browser is not Chrome or Edge, or the microphone was blocked. Below is each message Subtitled shows, what it means, and the fix.
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"No audio shared. Press Start again and turn on Also share tab audio."
Chrome shared the tab picture but not its sound. Press Start, pick the tab again, and switch on Also share tab audio at the bottom of the sharing dialog before pressing Share.
"Use Chrome or Edge. This browser can't share tab audio."
Firefox and Safari cannot share a tab's sound with another page. Open subtitled.live in Chrome or Edge.
"Microphone blocked. Click the icon left of the address and allow it."
The browser was told not to let Subtitled use the microphone. Click the icon to the left of the address bar, allow the microphone, and press Start again.
"Sharing cancelled. Press Start and pick your chat tab."
The sharing dialog was closed without choosing a tab. Press Start and pick the tab the conversation is in.
Captions stop when I press Stop sharing
Chrome's Stop sharing bar ends the run on purpose. Press Start in Subtitled to share again.
Nothing shows in OBS
Press Send a test caption. If no line appears, the browser source is missing from the live scene, hidden, or pointed at an old link; copy the source link from Subtitled again.
My words are translated twice, or the other person shows up as me
Your microphone is hearing your speakers. Wear headphones.
The other person is not captioned
If they already speak the language the captions are in, Subtitled leaves them uncaptioned on purpose. Otherwise check that the shared tab is the one they are in.
Names come out wrong
Add them under Your words in Settings, as phrase = meaning when they need explaining.
"Translation service unreachable"
The connection to the speech provider failed. Check your connection, or try another network if a firewall blocks it, and press Start again.
"This file can't be read here. Try an MP4, MOV or WebM."
The browser cannot open that format. Export or convert it to MP4, MOV or WebM.
"This file has no sound", or "No speech found"
The file has no audio track, or nothing in it was recognised as speech. Check it plays with sound.
"Upload failed. Check the connection and try again."
The sound did not reach the speech provider. Press the button again once the connection is back.
"The streamer is not answering" (guests)
The guest page could not reach the host. The host needs Subtitled open in Podcast mode when the guest joins.
Questions
Why do I get "No audio shared" in Subtitled?
The tab was shared without its sound. Press Start, pick the tab again, and turn on Also share tab audio before pressing Share.
Why does Subtitled not work in Firefox or Safari?
They cannot share a tab's audio with another page. Use Chrome or Edge.
Why are my words translated twice?
Your microphone hears your speakers. Wear headphones.
What happens when my credit runs low mid-stream?
Subtitled warns you, and auto top-up adds $10 when you drop under $2 so captions do not cut out. You can turn it off.